Refund & Cancellation Policy

This policy explains how subscription billing, cancellations, and refunds work for Helium Suite. It applies to all paid plans purchased through our website. By subscribing, you agree to the terms below.

1. Subscription plans and billing

Helium Suite is offered as a monthly subscription. The Free plan is available at no cost and requires no payment details. Paid plans are billed in advance on a recurring monthly basis:

• Pro — ₹199 per month
• Ultra — ₹599 per month

All prices are in Indian Rupees (INR). Applicable taxes, if any, are shown at checkout. Your subscription renews automatically each month until you cancel it.

2. Cancelling your subscription

You may cancel at any time from Settings → Billing inside your account. No phone call or email is required.

When you cancel, your plan remains active for the remainder of the billing period you have already paid for. At the end of that period your account moves to the Free plan. You will not be charged again after cancelling.

3. Refunds

Because Helium Suite is a digital service that is available immediately on purchase, subscription fees are generally non-refundable once a billing period has begun. We do, however, issue refunds in the following circumstances:

• Duplicate or accidental charges. If you were billed more than once for the same period, the duplicate amount is refunded in full.
• Charges after cancellation. If you were billed after cancelling, that charge is refunded in full.
• Service unavailability. If a prolonged fault on our side prevented you from using the service for a significant part of a billing period, we refund or credit that period on request.
• First payment, within 7 days. If you are dissatisfied with your first paid month, contact us within 7 days of that first charge and we will refund it in full.

4. How to request a refund

Email billing@heliumsuite.online from the email address registered to your account, including the date and amount of the charge and a short description of the issue.

We acknowledge refund requests within 1 business day. Approved refunds are processed back to the original payment method within 5 to 7 business days. The time your bank or card issuer takes to post the credit is outside our control and may add a few additional days.

5. Failed payments

If a recurring payment fails, we retry it and notify you by email. If payment is not completed, your account moves to the Free plan. Your data is retained and access is restored when billing succeeds.

6. Changes to this policy

We may update this policy from time to time. Material changes will be communicated by email or through an in-app notice before they take effect.

7. Contact

For any question about billing, cancellations, or refunds, contact us at billing@heliumsuite.online. Full contact details are on our Contact Us page.