Service Delivery Policy

Helium Suite is a software-as-a-service product delivered entirely online. There is no physical product and therefore no shipping, courier, or postal delivery involved in any purchase.

1. How the service is delivered

Access is delivered electronically to the account you sign up with. There is nothing to download or install; the product runs in your web browser at app.heliumsuite.online.

2. When access begins

• Free plan. Available immediately after you create an account and confirm your email address.
• Paid plans. Upgraded features are enabled on your account immediately after the payment is confirmed by our payment provider, typically within a few seconds.

If a payment succeeds but your plan has not updated within 30 minutes, contact us and we will resolve it manually.

3. Service availability

The service is available on a continuous basis, subject to scheduled maintenance and circumstances outside our reasonable control. Planned maintenance that affects availability is announced in advance where practicable.

4. Delivery of client-facing documents

Documents you generate in Helium Suite, such as proposals and invoices, are delivered to your clients by email and through a secure client portal link. Delivery depends on the recipient address being valid and able to receive mail.

5. Problems with delivery

If you cannot access the service after purchase, email support@heliumsuite.online. We respond within 1 business day. Where access cannot be restored, our Refund & Cancellation Policy applies.